a. Client-initiated Cancellation: If the client decides to cancel the website development project before the commencement of work or within the initial stages of development, a cancellation fee may apply. This fee will be determined based on the work already completed and any expenses incurred by the development team up to the point of cancellation.
b. Notification: Clients must provide written notice of cancellation via email or through our designated communication channels. The cancellation request will be acknowledged within 1-2 business days, and any applicable cancellation fees will be communicated promptly.
c. Refund Processing: Upon cancellation, refunds will be processed within a reasonable timeframe, typically within 7-10 business days. The refund amount will be calculated based on the work completed and expenses incurred, minus any applicable cancellation fees.
a. Quality Assurance: We are committed to delivering high-quality website development services that meet or exceed client expectations. If the client is dissatisfied with the quality of work delivered, they may request revisions or modifications to address their concerns.
b. Refund Eligibility: Refunds will be considered on a case-by-case basis and may be granted under the following circumstances:
Failure to initiate the project within the agreed-upon timeframe. Failure to deliver the project according to the agreed-upon specifications. Substantial deviations from the project requirements without client approval.c. Refund Request Process: Clients must submit a written refund request outlining the reasons for dissatisfaction and providing any supporting documentation. The request will be reviewed by our team, and a decision will be communicated to the client within 7-14 business days.
d. Refund Amount: If a refund is approved, the amount refunded will be based on the percentage of work completed and any expenses incurred up to the point of dissatisfaction. Any applicable cancellation fees or penalties will also be deducted from the refund amount.
e. Non-Refundable Items: Certain expenses, such as domain registration fees, third-party software licenses, and other external costs, may be non-refundable. These expenses will be clearly communicated to the client before the commencement of the project.